| The following is a list of Error Codes that appear in the display or in the error log on HP LaserJet Printers. These codes will help determine the part that is causing the error. These codes are pretty much the same for all HP LaserJet printers, although some of the more common errors 13, 41 & 50 errors give a more detailed description of the error. Some errors may only appear in the printer's error log and not on the display. |
11 Paper Out |
paper tray is empty or not loaded correctly, check paper tray sensor |
12 Printer Open or No EP |
check top cover and toner cartridge is seated correctly, dc power supply |
13 Paper Jam |
Remove jammed paper in it's normal path, check paper path for other pieces of paper, check sensors and flags are not stuck and operating correctly, check or replace pickup rollers. |
| 13.x Paper Jam |
| 13.1 |
Paper delay in feed area - check paper trays and sensors |
| 13.2 |
Paper stopped jam feed area- check paper path, transfer roller |
| 13.5 |
Paper delay jam in fuser - try printing from different tray |
| 13.6 |
Paper stopped in fuser -try printing from different tray |
| 13.9 |
Check path from fuser to output assembly |
| 13.10 |
check duplexor |
| 13.11 |
reseat the duplexor |
| 13.12 |
path from fuser to duplexor |
| 13.13 |
remove duplexor and retest |
| 13.20 |
check all doors and sensors |
| 13.21 |
check all doors and sensors |
| 13.22 |
jam in output device |
|
| |
14 No EP Cartridge |
the toner cartridge itself, the contacts it makes inside the printer are dirty or defective, the switches inside associated with the high voltage power supply, for HP II/III/IID/IIID the paper control board sensors. |
16 Toner Low |
older laserjet printers - the toner is low/empty, the cartridge contacts or high voltage power supply is defective or dirty, the door open sensor on the HP IIISi/4Si |
18 MIO Not ready |
the printer is not connected to the LAN, reseat network card and cable, replace MIO card |
| 20 Error/Memory Overflow |
press GO to continue,set enhanced input/output to auto mode PCL mode, check SIMM's |
| 21 Error Print Overrun |
turn page protect to ON, then after job has printed turn it back to auto |
| 22 I/O Con fig |
press go to continue - data may be lost, check cable and configuration |
| 23 I/O Not Ready |
press go, reseat I/O card |
| 24 Job Memory Full |
not enough memory to print this job |
| 25 XXX Memory Full |
not enough memory to print this job |
| 30 PS Errors |
replace PostScript SIMM |
| 30.1.1 Disk Failure |
HP 5Si - press select to continue |
| 40 Error |
press go, check baud rate setting, turn off printer and reseat interface card |
| 41 Errors |
| 41.x |
temporary print engine failure press GO to continue, if error persists reseat the laser scanner,dc control board, basically all circuit board connections, replace laser scanner or control boards |
| 41.1 |
unknown error |
| 41.2 |
beam detect error |
| 41.3 |
*this is a catch all error, make sure you are printing the correct paper size, remove some paper from the trays |
| 41.4 |
No YSYNC error - dc control board, HP IIISi/4Si - check tab on toner cartridge |
|
| 50 Error- 50 Service |
fuser assembly or ac power supply - go here for more detail - |
| 51 Error |
loss of beam detect - laser scanner assembly or it's connections |
| 52 Error |
leaser scanner speed motor, reseat cables, replace laser scanner |
| 53 Error Memory |
53.xy.zz - X=DIMM 0=ROM, 1=RAM, Y=location 0=ROM/RAM, 1-3 = DIMM slot number |
| 54 Error |
duplexor |
| 55 Error |
Internal communication failure between DC Controller-Engine Control board-Formatter. reseat all connections between boards |
| 56 Error |
power cycle printer configuration |
| 57 Error |
check fan motor, check main motor, x=fan # |
| 58 service |
depends on printer type: HP 4/4L/4V/5/5P/6P=fan cable def fan, HP5Si=tray lifter motor |
| 59 Error |
59.0= motor error, 59.1=motor startup, 59.2=motor rotation, check drive gear path- reseat fuser and toner cartridge, check motor and cabling |
| 60 Memory |
The SIMM's are defective - HP 4v/4Si/IIISi |
| 61.x Error |
SIMM in slot x, if x=0 it doesn't know which is bad? |
| 62 Error |
Formatter PC board |
| 63 Service Error |
Formatter PC board |
| 65 Error |
|
| 66 error |
66.1= Input device, 66.2= Output device, 66.3= Stapler/Stacker - check cables/connections |
| 67 error |
power cycle |
| 68 Error |
NVRAM- to clear hold down CANCEL while turning on |
| 69 Service |
Optional device- Duplexor |
| 70 Error |
wrong SIMM type, HP 5Si=MIO card |
| 71 Error |
wrong SIMM type, HP 5Si=MIO card |
| 72 Error |
Formatter PC board |
| 79 Service |
check software printer driver, reseat interface cable/card, DIMM's, do cold reset, replace formatter |
| 80 MIO Failure |
Interface card 80.x x= I/O slot # |
| 81 Error |
Formatter PC board |
| 89 Postscript ROM |
PostScript ROM is defective |
